Terms of Service & Cancellation Policy

These Terms of Service ("Terms") govern the relationship between Brasil Escrow & Title Services, LLC ("BETS," "we," "us") and the client ("Client," "you"). By signing an Engagement Document, paying the First Works Fee, paying another required deposit, or otherwise instructing BETS to begin work, you agree to these Terms.

BETS provides transaction coordination, escrow coordination, title coordination, and structured ownership support for Brazilian real estate and related relocation services. These Terms are written to be clear and fair to the Client, BETS, and the contractors, attorneys, notaries, banking partners, and other professionals who deliver the work.

A BETS engagement begins only when you sign the applicable Engagement Document identifying your package or service line, scope, and fee, and you pay the required First Works Fee. No escrow is opened, and no funds are accepted into custody, until those steps are complete and identity, compliance, and conflict checks have cleared.

BETS represents and coordinates for one side of a transaction only: the buyer, acquirer, renter, or client identified in the Engagement Document. BETS does not represent sellers and does not represent both sides of the same transaction unless a separate written neutral-coordination arrangement is expressly approved by all required parties.

No signature is collected on this web page. Any required signature is handled through the separate engagement workflow or client portal document process.

A First Works Fee equal to 50% of the package price is due on signature for every package, from Foundation to Embassy. It opens your file and credits in full against your balance. It is the first installment of your package, never an extra charge on top of it.

Subject to the cancellation and refund policies below, the First Works Fee is retained only to the extent of work performed, staff commitment, booked exposure, and non-recoverable third-party costs committed if you do not proceed.

Package fees are payable by international wire, PIX in BRL converted at the BACEN PTAX official rate on the payment date, or another approved electronic method. BETS does not accept cash or checks.

For Envoy and Embassy tiers, where the move is a medium-term project, BETS may at its discretion offer an installment arrangement. After the 50% First Works Fee, the remaining balance may be paid in installments of up to $5,000 per month over a period not exceeding 120 days, as services are rendered and delivered. Installment terms, when offered, are set out in the Engagement Document.

You may cancel for convenience at any time by written notice. Because BETS commits staff, attorneys, notaries, contractors, and third-party resources progressively as your transaction advances, the portion of the 50% First Works Fee that BETS retains rises with the milestone reached at the time of cancellation.

This is a single transparent stage-based schedule applied to the First Works Fee, not itemized line by line. The retained amount is a percentage of the First Works Fee, never more. The unretained portion of the First Works Fee is refunded, and the remaining 50% balance that has not yet been paid is not owed when you cancel early.

If you need to pause for personal, family, financial, travel, documentation, counterparty, or other reasons, you may. Each engagement carries up to one year from signing to complete the process, and you may pause and resume within that window at no penalty.

You choose when elements that are yours to schedule begin. For example, Portuguese lessons included in an experience tier may start when you register or months later. If the year passes without completion, the unused portion is preserved as a credit toward a future BETS engagement rather than forfeited, unless the Engagement Document states a more specific rule.

The cancellation schedule does not apply where the transaction cannot proceed because of a qualifying extenuating circumstance, including death, serious injury, illness, or medical emergency of the Client or an immediate family member; a force-majeure event such as natural disaster, war, government action, banking-channel failure, or cambio failure beyond reasonable control; or BETS's own material failure to perform.

In these circumstances, the Client may choose either a cash refund of the First Works Fee less only non-recoverable third-party costs already paid on the Client's behalf, or a full credit of the entire First Works Fee toward a future BETS engagement, with no deduction, valid for one year and extendable for good cause. Where the cause is BETS's own failure to perform, the cash refund applies with no deduction.

Sometimes the most valuable thing BETS does is tell you not to buy. When our property search, negotiation, title, or due-diligence work reveals that a transaction should not proceed because of a defective or unmarketable title, unresolvable encumbrance, bad-faith seller, failed negotiation, or terms we cannot make safe for you, that is the protection you engaged us for.

Because that protective work was genuinely performed and delivered the core benefit you paid for, the portion of the First Works Fee corresponding to the work completed is non-refundable. Because BETS catches many problems early, the retained portion is limited as follows.

Client funds are never held in BETS operating accounts and are never commingled with BETS funds. Funds are held by the contracted licensed escrow agent in a segregated, per-transaction escrow account or conta vinculada and are released only when the conditions set out in the Escrow Instruction Agreement are verified satisfied against documents. BETS coordinates escrow; it is not itself the licensed custodian unless expressly stated in writing.

Your engagement involves two distinct pools of money governed by different rules. BETS's fee, including the First Works Fee and package balance, is what you pay BETS for coordination, escrow coordination, and title support. Its refundability is governed by these Terms. Your earnest or escrow deposit toward the property is your money, held by the licensed escrow agent in a segregated account, never BETS revenue. Its refundability is governed by your purchase contract and Escrow Instruction Agreement.

BETS may provide website, client portal, document, intake, messaging, AI-assisted review, and back-office tools for an engagement. Access is permissioned by role and matter, and private records must be protected by least-privilege access, row-level or equivalent per-user controls, secure storage rules, audit logging, and session controls.

Private portal and API responses should use no-store or user-segmented caching, with invalidation on logout, role change, file revocation, account closure, or other access changes. Logs, exports, support artifacts, screenshots, AI traces, test data, and analytics should be scrubbed or masked before use outside the protected production context.

Authentication errors are intentionally generic and should not reveal whether the username, email, password, account existence, role, or MFA factor caused the failure. Login, signup, password reset, invite, MFA, upload, export, payment, webhook, messaging, AI, and other expensive or abuse-prone routes may be rate-limited, throttled, queued, challenged, suspended, or blocked to protect clients, funds, systems, vendors, and service availability.

Clients, staff, contractors, and partners must use individual accounts, keep credentials confidential, use MFA where available, and notify BETS immediately of suspected unauthorized access.